August 9, 2021
My wife and I could not be happier about our experience refinancing our home with Elmira Savings Bank!
The process went smoothly from start to finish, just as our original mortgage process had with ESB; in fact, the same agent, Erin Thomas-Allen, helped us with both, answering every question and giving us a welcome sense of continuity and stability.
We got a great rate, too. We recommend Elmira Savings Bank to everyone we know who’s looking to finance a home!
July 30, 2021
Elmira Savings Bank had the products to allow us to move forward with our project of putting an addition on our home.
Erin has been great to work with!
She has helped us navigate the process and answered all of our questions.
July 27, 2021
A big thanks Erin for all the hard work she did for me during my mortgage process!
There were several times I had questions and she was always there to help and never hesitated to answer.
She was such an easy communicator with this whole process. I highly recommend her in any future endeavor for mortgages. I’m not sure I would have been able to complete this without her!
May 6, 2021
I’ve come back to Erin 3 times now over the years simply because of her knowledge in the subject and her ability to work for me as the consumer.
She's gone above and beyond the normal loan officer’s requirements to get me the best product available.
She helped us with various options we could take that would result in a positive outcome. I truly felt she had our best interest in mind.
I will continue to recommend her to anyone!
August 10, 2020
"I was extremely pleased with the service I received from ESB when applying for and getting a mortgage. Erin took the time to explain all the parts of the mortgage process and the mortgage itself. She has been remarkably patient with all my questions and led me through everything to my satisfaction. I feel she found the best mortgage and rate for me that was possible. This feeling is supported by all the other mortgage lenders I spoke to saying that they couldn't beat her offer!
Katie sent reminders of things I needed to do and followed up on everything. If I had a question about anything - lawyers, lenders, sellers, anything! - Katie took the time to find the answers or connect me with the appropriate person instead of passing me off to someone else. I feel like I can ask Katie anything, even now that I've bought my house!"
December 16, 2019
Erin was awesome through the entire process of buying a home; Pre-qual to close. Made it easy to understand, and put up with my novice questions. She was always prompt with answers, an absolute professional. First time buyer or not I would recommend her and Elmira Savings. Everybody was very polite and punctual. No matter the time. If you have bought a house you know timing has a lot to do with it. I happen to still be waiting for a pre-qual from a different local lender, for a house that was sold two months ago! Erin got me a pre qual for that very house after hours. Unfortunately they didn't accept our offer, but we found a different house and Erin and Elmira Savings delivered. I'm now a home owner. Thank you for the opportunity!!!
December 15, 2019
Erin was great to work with. She was always eager to answer any questions and explain parts of the mortgage process that we found confusing as first time home buyers. She also frequently went out of her way to help us, even on a Sunday night, which allowed us to get an offer in and have it accepted before Monday morning! Thanks to her quick work, we were also able to close a day earlier than originally predicted. I would highly recommend her and appreciate all she did for us!
I enjoyed working with you as well. The process was so very simple and QUICK! I am amazed that I went from application to approval within 2 weeks. All the lawyers, real estate agents, etc. were amazed as well. I had never even heard of Elmira Savings Bank until Wally V recommended you and your bank. I was extremely pleased with how smoothly everything went. You and the others I interfaced with were all very quick to respond to any questions I had and were in constant contact, which I truly appreciated. I would recommend Elmira Savings Bank (and you, Erin) to anyone I know who is looking for a mortgage. Thank you for all you did for me!
Charles & Barbara Z|
Thank you so much for your invaluable help while Chuck and I were pursuing our new home! Your guidance made the experience less traumatic and easy flowing. We appreciate that, as it has been many years since we have done this type of adventure!
Terry & Rose B|
Rosie and I would like to thank you for all you did to help us get our new home. You were wonderful to work with, and we appreciate your friendly professionalism. You treated us like a friend and not a client, and that was nice. You made the entire process friendly and not intimidating!
We wish you, your husband and family all the best.
Terry and Rosie
Newark Valley, NY
Erin was very helpful in making our first time home buying experience great. We didn't work with a realtor so she was very willing to answer any questions we had. Erin was also always open to us contacting her at anytime which was nice if something urgent came up. I would recommend Erin Thomas-Allen to anyone who's buying a house.
Any questions I had they were answered right away. Erin was very helpful during me buying my first house. Any questions I had they were answered right away. Easy to get ahold of or if I left a message or email I was contacted back that day. Definitely would recommend her to any friend or family member looking to purchase a home
Easy to get ahold of. She was absolutely the best to work with!!! Does a great job and was incredibly knowledgeable. Highly recommend! Easy to get ahold of. Responds quickly. I will definitely use again.
Throughout the mortgage process for both my primary and rental properties, Erin was extremely helpful in finding the best possible loan products for both! She always made herself available and was very responsive when I reached out with questions!
Erin was ALWAYS available, answering any and all questions we had regarding purchasing.
I cannot say enough great things about Erin! She was one of a handful recommended to us by our realtor and we couldn't be happier with her service. She truly earned 5 stars in all categories. Erin was ALWAYS available, answering any and all questions we had regarding purchasing our first home. She was very down to earth and professional, which was incredibly comforting during a very stressful few months. Her upfront honesty put us at ease right from the beginning. She continues to go above and beyond by still maintaining contact with us and answering any questions we still have. I highly recommend her to anyone!
She is a true professional, very well organized, responsive, accurate with her information.
I've been working with Erin for several months, and find her to be a top notch mortgage lender. She's extremely knowledgeable of the industry and products available to her clients. She is a true professional, very well organized, responsive, accurate with her information, and honest! Erin has been a pleasure to work with. I will absolutely be working with her again, and I highly recommend that anyone looking for a mortgage do so as well.
Erin made the entire process of our mortgage seamless in her commitment to assist us. She went out of her way to accommodate whatever was needed to accomplish our housing goals.
She had a lot of confidence in us and was very supportive from the beginning.
This was our first house and it was great to work with Erin! She had a lot of confidence in us and was very supportive from the beginning. She was able to answer any questions we asked in a way we could understand!